Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Orders placed before 2:00 PM (EST) on business days may begin processing on the same day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Business days refer to Monday through Friday, excluding public holidays.
Shipping Locations
TIESEL currently ships to customers within the United States and select international destinations. Shipping availability may vary depending on your location and carrier service coverage.
Orders are shipped using trusted carriers such as USPS, UPS, FedEx, or other reliable logistics providers, depending on the destination and shipping method selected.
Estimated Delivery Times
Estimated delivery times depend on your shipping location and the shipping method selected at checkout.
United States
Standard Shipping – 3–7 business days
International Orders
Standard International Shipping – 7–14 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or high shipping volumes during peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, package weight, and shipping method selected.
From time to time, we may offer free shipping promotions on qualifying orders or during special promotional events.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email that allows you to monitor the progress of your shipment.
If you do not receive tracking information within 3 business days, please contact our support team for assistance.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
TIESEL is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned due to an address error, additional shipping charges may apply for reshipment.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.
Lost or Delayed Shipments
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist in locating your shipment.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Please include photos of the package and the affected items so our team can review the issue and provide a suitable resolution.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact our support team.
Email: support@ziptiesessentials.com
Our team typically responds within 24 hours on business days.
Policy Updates
TIESEL reserves the right to update or modify this Shipping Policy at any time to reflect operational or legal changes. Any updates will be posted on this page.